Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return if you are not satisfied. Shipping costs are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unfortunately, we cannot accept returns or exchanges on sale items, bodysuits, swimwear or gift cards.

Please contact us here with the reason for your return, and we will share a Return Confirmation Number to include with your return delivery. Please note that returns received without this number will not be accepted. 

Please note that returns will need to be sent to the following address: 24696 E Arizona circle Aurora CO 80018，7209395823，We do not cover return shipping, and a $5 restocking fee will be applied to all orders.

It is often helpful to share shipment tracking details for your return delivery to keep track of expected timing for your refund. Please forward tracking details to our email. Note - We are not responsible for items lost or damaged during this return shipping process.

We will notify you once we’ve received and inspected your return, and let you know if it was approved or not. If approved, you’ll be issued a return to your original form of payment within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us here.

You can always contact us for any return questions here.

Order Cancellation
CLAUDE is not able to cancel orders once they have been placed. If you have made an error with shipping information, please contact us within 2 hours of the order being placed and we may be able to revise. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If damaged, please share a picture.

Final Sale
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Incorrect Shipping Address
CLAUDE is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take care to enter the correct shipping details at checkout.

Lost Parcels
CLAUDE is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reaches you after 90 business days, and we can no longer track the package in our system. You will have to obtain a proof from your local post office stating that you haven’t received any packages from our sending address within this time period, and we will ship out another package again as soon as possible. 

Delivered but not delivered
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders. If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package.